Privacy policy

What information do we collect?

When you send a project enquiry, you provide your name, email address, and message. You may also share your business name, website and the service you’re interested in.

We receive the information you choose to enter into the contact form. Please use it for business enquiries rather than passwords, payment card details or sensitive personal information.

When our website is accessed, hosting and security systems can also handle technical details such as IP addresses, browser information and request logs needed to deliver and protect the site.

How is that information used?

We use enquiry details to understand your request, respond about BayRanks services and manage our business correspondence.

The contact form saves submissions in a private area of WordPress accessible to authorized site administrators. It also attempts to send a notification through the site’s configured email system. Delivery status can be recorded alongside the enquiry so administrators can investigate notification problems. We may use the information you provide to discuss services, scope and next steps with you.

We won’t publish your enquiry as a testimonial or case study without discussing the proposed use with you first.

Which services process website information?

The website uses WordPress, web hosting and caching services. It also loads some fonts from Google, whose privacy policy explains its data practices. These services can receive technical information as part of delivering the website.

Website administrators and service providers supporting hosting, security or email delivery may process information as needed to operate the site and handle enquiries. Third-party services maintain their own privacy practices. Links you follow to another website are governed by that website’s policy.

Does the website use cookies?

WordPress and website infrastructure can use cookies or similar technical storage for administration, security and site operation.

Website functions and service providers may change over time. This notice will be reviewed if additional analytics or advertising tools are introduced.

How long is information kept?

Enquiries may be retained while we handle a request and maintain necessary business records. Technical logs and backups can follow separate operational schedules.

The period depends on why information is needed, the systems involved and applicable obligations. If you want us to review information associated with your enquiry, contact us using the email address supplied in your original message.

How can you ask about your information?

You can contact BayRanks to ask about information you submitted, request a correction or ask us to review a deletion request, subject to applicable requirements.

Use the BayRanks contact page and identify the email address used for your enquiry so we can locate the relevant record. Please don’t include passwords or account credentials.